Digitize grievance handling, ensure compliance with anti-ragging and POSH regulations, and enable transparent, auditable resolution workflows.
Ensure transparent grievance resolution with trackable workflows and audit-ready records.
Enable institutional oversight of grievance and compliance workflows across campus.
24hr
Avg Response Time
First acknowledgment
3 Days
Avg Resolution
Complete closure
100%
Compliance
UGC/NAAC audit ready
Zero
Missed SLAs
With auto-escalation
Universities handle hundreds of student grievances annually. Without a structured system, complaints get lost, SLAs are missed, and compliance becomes a challenge.
Track every grievance from submission to resolution with full audit trail
Auto-routing and escalation ensure no complaint sits unattended
Built-in workflows for UGC, NAAC, and POSH requirements
Built-in workflows for India's critical campus compliance requirements.
UGC-compliant anti-ragging committee workflows with mandatory reporting and documentation
Sexual harassment prevention workflows aligned with POSH Act requirements. Ensure confidential handling of sensitive complaints with role-based access and secure workflows.
Complete grievance lifecycle management for NAAC and accreditation compliance
Maintain audit-ready records of all grievances and resolutions for institutional reporting and compliance reviews.
Aligned with UGC guidelines and institutional compliance requirements for grievance redressal systems.
Structured complaint resolution with automatic escalation at each stage.
Student submits complaint
Assigned authority
Escalation (if needed)
Resolution
See how students submit complaints through the app and how administrators receive instant alerts with SLA tracking
Easy complaint submission from app
Submit Grievance
Your complaint will be tracked and resolved
With SLA tracking
Warden - Block A
The water heater in our bathroom has been broken for 3 days. We are unable to get hot water.
Administrators see all grievances, SLA status, and escalation alerts in one unified dashboard.
Provide visibility to administrators, compliance committees, and institutional leadership through centralized reporting.
Campus-wide Overview
34
Open
28
In Progress
5
Escalated
412
Resolved (YTD)
In Progress
Escalated
Resolved
In Progress
Grievance administrators gain complete visibility into complaint status, resolution timelines, and escalation patterns through a centralized dashboard.
Hostel & Accommodation
Room issues, Roommate conflicts, Amenity problems
Academic
Faculty concerns, Exam issues, Attendance disputes
Anti-Ragging
Ragging incidents, Bullying, Threats
Sexual Harassment
ICC cases, Inappropriate behavior, POSH violations
Infrastructure
Facility issues, Maintenance, Safety concerns
General
Admin issues, Fee disputes, Service complaints
From complaint submission to resolution—every step documented and audit-ready.
Students submit grievances through mobile app, web portal, or physical kiosks. Every complaint gets a unique tracking ID.
Complaints automatically categorized and routed to the right authority—hostel, academics, harassment, infrastructure, or general.
Define response and resolution timelines for each category. Auto-escalate to higher authorities when SLAs are breached.
Dedicated anti-ragging complaint channel with immediate escalation to committee. UGC compliance built-in.
Internal Complaints Committee (ICC) workflow for sexual harassment cases with proper documentation and confidentiality.
Generate reports for NAAC, NBA, UGC, and AICTE audits with complete grievance statistics and resolution data.
Grievances automatically escalate through defined levels when response timelines are breached. No complaint gets ignored.
24 hours
Initial response and investigation
48 hours
If unresolved at Level 1
72 hours
Formal committee review
7 days
Final escalation authority
FretBox's grievance module is designed to meet all regulatory requirements for Indian universities—from anti-ragging mandates to POSH compliance.
Anti-Ragging Committee
Dedicated channel with immediate escalation to committee members as per UGC guidelines
ICC / POSH Compliance
Confidential handling of sexual harassment complaints with proper ICC workflow
NAAC Documentation
Generate grievance reports and statistics for NAAC/NBA accreditation audits
UGC
Anti-Ragging Guidelines
NAAC
Criterion 2.5.3 & 5.2.1
AICTE
Grievance Redressal
POSH Act
Sexual Harassment Prevention
Audit-ready reports generated automatically
How FretBox transforms grievance management for universities.
| Grievance Operation | Outcome |
|---|---|
Complaint tracking | Digital workflow |
Escalation | Structured process |
Compliance | Audit-ready |
Resolution | Faster turnaround |
Transparency | Full visibility |
Different roles leverage Grievance Management in unique ways to ensure student safety and compliance.
Grievance management connects with these platform capabilities.
Integrated with student lifecycle and campus operations within the FretBox platform.
Join universities that have achieved 100% grievance tracking with automated escalation and compliance-ready documentation using FretBox.
55+ campuses running FretBox live right now