Privacy Policy

FretBox ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our campus management platform and services.

1. Information We Collect

Information Provided by Universities

When a university or educational institution subscribes to FretBox, they may provide us with:

• Student information (names, enrollment numbers, contact details, room assignments)
• Staff and administrator information
• Parent/guardian contact information
• Hostel and accommodation records
• Attendance and leave records
• Mess and meal preferences
• Gate entry/exit logs

Information Collected Automatically

When you use our platform, we may automatically collect:

• Device information (browser type, operating system)
• Usage data (features accessed, time spent)
• Log data (IP addresses, access times)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our campus management services
• Process hostel registrations, attendance, and leave requests
• Manage mess operations and meal tracking
• Enable gate security and access control
• Send notifications to students, parents, and administrators
• Generate compliance and accreditation reports
• Improve and optimize our platform
• Provide customer support
• Ensure platform security and prevent fraud

3. Information Sharing

We do not sell personal information. We may share information:

• With the subscribing university: All data belongs to the institution and is accessible to their authorized administrators
• With parents/guardians: As configured by the university (e.g., leave approval notifications via WhatsApp)
• With service providers: Third-party services that help us operate (cloud hosting, SMS/email delivery) under strict data protection agreements
• For legal compliance: When required by law or to protect rights and safety

4. Data Security

We implement industry-standard security measures to protect your data:

• ISO 27001:2022 certified information security practices
• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Role-based access controls
• Secure data centers with 99.9% uptime
• Regular data backups

5. Data Retention

We retain data for as long as necessary to provide services to the subscribing university and comply with legal obligations. Universities can request data export or deletion at any time. Historical data may be retained for compliance and accreditation purposes as required by the institution.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing
• Data portability

For students and staff, please contact your university's administration to exercise these rights, as they are the data controller for your information.

7. Cookies and Tracking

We use essential cookies to operate our platform (authentication, session management). We may use analytics cookies to understand how users interact with our platform and improve the experience. You can control cookie preferences through your browser settings.

8. Third-Party Services

Our platform may integrate with third-party services (payment gateways, SMS providers, WhatsApp Business API, ERP systems). These integrations are configured by the subscribing university, and data shared with these services is governed by their respective privacy policies.

9. Children's Privacy

Our services are provided to educational institutions for managing student residential facilities. We process student data under the direction and control of universities, who are responsible for obtaining appropriate consent and ensuring compliance with applicable laws regarding minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify subscribing universities of material changes. The "Last updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: