Meet the Team

A Day at FretBox

See how our team powers 55+ campuses and 100,000+ students every single day

Contact Support
< 2 hrs
Average Response Time
99.9%
Platform Uptime
24/7
Support Availability
4.8/5
Customer Satisfaction

Inside Our Command Center

Real-time monitoring, proactive support, and intelligent automation powering every campus

Command Center Photo Coming Soon
Real-time dashboard monitoring 55+ campuses

Real-Time Campus Monitoring

Live dashboards tracking 100,000+ students across 55 campuses simultaneously

15M+ data points/day
99.9% uptime
< 2 sec latency

Security & Compliance

ISO 27001:2022 certified infrastructure with enterprise-grade security

End-to-end encryption
SOC 2 audit ready
GDPR compliant

Intelligent Automation

AI-powered predictions for mess planning, attendance patterns, and anomaly detection

95%+ meal prediction accuracy
Instant alert triggers
Pattern recognition

Proactive Support

We monitor system health 24/7 and fix issues before campuses even notice

< 2 hour response SLA
24/7 on-call team
Dedicated Slack channel

Meet the People Making It Happen

From product to implementation to support, we're obsessed with making your campus run smoothly

Leadership

Ashish Gupta

Ashish Gupta

Founder & CEO

Building the operating system for campus living

Product & Engineering

Product Manager

Product Manager

Platform Strategy

Designing features with campus stakeholders

Lead Engineer

Lead Engineer

Platform Architecture

Building scalable infrastructure for 100K+ users

Backend Developer

Backend Developer

API & Integrations

ERP, payment, and biometric integrations

Frontend Developer

Frontend Developer

Mobile & Web Apps

Crafting intuitive experiences for students & admins

Implementation & Deployment

Implementation Manager

Implementation Manager

Campus Onboarding

Leading deployments across 55+ campuses

Technical Consultant

Technical Consultant

Integration Specialist

Hardware & ERP integration expert

Training Lead

Training Lead

User Enablement

Training admins, wardens, and students

Customer Success

Success Manager

Success Manager

Account Management

Ensuring campus satisfaction & growth

Support Engineer

Support Engineer

Technical Support

24/7 support with <2hr response time

Operations Analyst

Operations Analyst

Performance Monitoring

Proactive monitoring & optimization

A Day in Our Life

From morning health checks to late-night support, here's how we keep 55 campuses running 24/7

6:00 AM•System Health Check

Automated monitoring ensures all 55 campuses started the day smoothly

8:00 AM•Breakfast Rush Monitoring

Real-time tracking of mess operations across all campuses

10:00 AM•Implementation Team On-Campus

New university onboarding in progress - Week 3 of 4

2:00 PM•Product Team Sprint

Building next-gen features based on campus feedback

6:00 PM•Evening Gate Activity Peak

Monitoring gate pass approvals and student movement patterns

10:00 PM•Night Attendance Automation

Automated attendance reports being generated for all campuses

11:00 PM•Support Team Handoff

Evening team briefs night team on any ongoing issues

How We Support You

Every campus gets dedicated support from onboarding to daily operations

Dedicated Implementation Manager

Your personal guide from Day 1 through go-live and beyond. On-ground presence during deployment.

Week 1-5: Full deployment support

24/7 Support Channel

Dedicated Slack/WhatsApp channel for instant support. Average response time under 2 hours.

Always available when you need us

Proactive Monitoring

We monitor your campus 24/7 and often fix issues before you notice. Regular health check reports.

We've got your back, always

Ready to Experience Our Support First-Hand?

From implementation to daily operations, our team becomes an extension of your campus

Read Campus Stories

55+ campuses running FretBox live right now